Zewrat Ghar

Premium Artificial & 1K Jewelry | Pakistan's Most Trusted Online Store

 

We stand behind our products. If you're not satisfied, we'll refund your money. It's that simple.

Refund Eligibility

You're eligible for a full refund if:

  • Refund is requested within 7 days of purchase
  • Item is unworn and in original condition
  • All original packaging and tags are intact
  • No alterations or damage to the item
  • Item is in resalable condition

Refund Process

  1. Request Refund: Contact us within 7 days with your order number
  2. Get Return Label: We'll provide a prepaid shipping label
  3. Ship Item Back: Use our label to return the item safely
  4. Inspection: Our team verifies the item condition (2-3 days)
  5. Refund Processed: Once verified, refund is initiated
  6. Money Arrives: Refund appears in your account within 5-7 business days

Refund Methods

  • Online Payment: Refund to original payment method (5-7 days)
  • Cash on Delivery: Bank transfer or direct payment arrangement
  • Store Credit: Option for immediate store credit for future purchases

Processing Timeline

Day 1-7: You can initiate a refund request

Day 8-10: We receive your return

Day 11-13: Item inspection and verification

Day 14: Refund processed to your account

Day 14-21: Refund appears in your bank account

Non-Refundable Items

  • Worn or used jewelry
  • Items damaged by customer misuse
  • Items with custom alterations
  • Refund requested after 7 days
  • Items without original tags or packaging
  • Jewelry showing tarnish or oxidation from wearing

Defective Items - Automatic Refund

If your item arrives defective or damaged (our fault), you get an immediate refund without needing to meet the 7-day window or condition requirements. Just send proof (photos/video) and we'll refund immediately.

Return Shipping Address

When initiating a refund, we'll provide you with our return address and a prepaid shipping label. Simply pack your item securely and drop it off at any TCS, Leopard Couriers, or Daewoo Express branch.

✓ Our Promise: Your satisfaction is guaranteed. If you're not happy with your jewelry, we'll make it right with a quick and hassle-free refund.