We take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect information to process your orders and improve your shopping experience:

  • Personal Information: Name, email, phone number, delivery address
  • Payment Information: Bank details, payment method (never stored on our servers)
  • Browsing Information: Products viewed, purchase history, preferences
  • Device Information: Browser type, IP address, device type
  • Communication: Messages, inquiries, feedback you send us

How We Use Your Information

We use your information for:

  • Processing and fulfilling your orders
  • Sending shipping and delivery updates
  • Responding to customer inquiries
  • Personalizing your shopping experience
  • Sending promotional emails and offers (with your consent)
  • Improving our products and services
  • Preventing fraud and ensuring security
  • Complying with legal obligations

Information Sharing

We never sell your personal data to third parties. We share information only with:

  • Courier Partners: Delivery address and phone number (for shipping only)
  • Payment Processors: Necessary payment details (secure channels)
  • Support Team: Access to order details to help you
  • Legal Requirements: When required by law or court orders

Data Security

✓ SSL encryption protects all data transmission

✓ Secure payment gateway (PCI DSS compliant)

✓ Payment card information never stored on our servers

✓ Regular security audits and updates

✓ Access to sensitive data restricted to authorized personnel

Data Security

✓ SSL encryption protects all data transmission

✓ Secure payment gateway (PCI DSS compliant)

✓ Payment card information never stored on our servers

✓ Regular security audits and updates

✓ Access to sensitive data restricted to authorized personnel

Cookies & Tracking

We use cookies to:

  • Remember your login information
  • Keep items in your shopping cart
  • Track website analytics and user behavior
  • Show you personalized product recommendations
  • Remember your preferences

You can disable cookies in your browser settings. However, some features may not work properly without them.

Third-Party Links

Our website may contain links to third-party websites. We're not responsible for their privacy practices. Always review their privacy policy before sharing information.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Request data portability

Marketing Communications

We send promotional emails and SMS only if you've opted in or given permission. You can unsubscribe anytime by:

  • Clicking "Unsubscribe" link in any email
  • Replying "STOP" to SMS messages
  • Contacting us at shop@zewratghar.com

Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we'll delete it immediately.

International Transfers

Your data is primarily stored in Pakistan and processed according to Pakistani data protection laws. If we transfer data internationally, appropriate safeguards are in place.

Policy Updates

We may update this policy periodically. Major changes will be notified via email. Continued use of our website means you accept the updated terms.

Contact for Privacy Concerns

If you have privacy questions or concerns about how we handle your data:

Email: shop@zewratghar.com

Whatsapp: 03001325383

Phone:03001325383