These Terms and Conditions ("Terms") govern your use of the Zewrat Ghar website and your purchase of jewelry. By accessing our website and making purchases, you agree to be bound by these Terms. If you do not agree with any part, please do not use our services.

Website Usage

Permitted Use

  • You agree to use our website only for lawful purposes
  • You will not engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
  • You will not harass, harm, or intimidate any other user or staff member
  • You will not post or transmit offensive, defamatory, or illegal content

Prohibited Activities

  • Hacking, scraping, or unauthorized access to our systems
  • Creating fake accounts or using multiple accounts fraudulently
  • Posting reviews that are false, misleading, or defamatory
  • Attempting to resell items without authorization
  • Using automated tools to access our website without permission
  • Copying or reproducing our designs or content without permission

Product Information & Accuracy

Product Descriptions

  • We strive to provide accurate descriptions of all products
  • Product images are representative; slight variations may occur due to lighting and screen settings
  • Colors on screen may appear different from the actual product
  • We reserve the right to correct any inaccuracies immediately
  • Product weights and dimensions are approximate

Material Quality

  • Artificial Jewelry: Made from high-quality materials designed for durability
  • 1K Gold Jewelry: Authentic 1K (41.67% gold), tested and verified
  • All jewelry pieces are inspected before shipment
  • We guarantee material authenticity for 1K gold items

Pricing & Payment

Price Accuracy

  • All prices are in Pakistani Rupees (PKR) and include applicable taxes
  • We reserve the right to change prices at any time without notice
  • Price changes will not affect orders already confirmed
  • In case of pricing errors, we reserve the right to cancel the order

Payment Methods

  • We accept online payments (Bank Transfer, Credit/Debit Card)
  • We accept Cash on Delivery (COD) across Pakistan
  • Payment must be received before order processing (except COD)
  • Refunds are processed to the original payment method

Order Placement & Acceptance

Order Submission

  • By placing an order, you offer to purchase our products
  • We reserve the right to accept or reject any order
  • Order confirmation does not guarantee availability
  • All orders are subject to verification and fraud checks

Order Confirmation

  • You'll receive an order confirmation email after successful payment
  • The confirmation includes order details and tracking information
  • Check your email and spam folder for confirmation
  • If you don't receive confirmation, contact us immediately

Cancellation After Confirmation

  • Once your order is confirmed, it cannot be cancelled
  • If you need to cancel before processing, contact us immediately
  • After dispatch, you can only return or exchange the item
  • Cancellation fees may apply if processing has begun

Intellectual Property

  • All jewelry designs, photos, descriptions, and website content are our intellectual property
  • You may not reproduce, copy, or distribute our designs without permission
  • Unauthorized use of our content may result in legal action
  • Customer reviews and feedback become our property upon submission
  • We reserve the right to use customer photos in marketing

Liability & Warranties

Limited Warranty

  • All jewelry comes with a 30-day quality guarantee
  • This covers manufacturing defects and poor quality
  • Does not cover damage from misuse, accidents, or normal wear
  • Warranty is void if item has been altered or damaged by customer

Limitation of Liability

  • Zewrat Ghar is not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the product purchase price
  • We are not responsible for lost or damaged packages after delivery confirmation
  • We are not liable for third-party courier failures beyond our control
  • In case of disputes, liability shall not exceed the order amount

Dispute Resolution

Communication First

  • For any dispute, contact us first via email or WhatsApp
  • We'll attempt to resolve issues within 48 hours
  • Keep all communication records for reference

Escalation Process

  • If not resolved, submit a formal complaint with documentation
  • We will investigate and respond within 5 business days
  • If still unresolved, disputes may be taken to Pakistani courts
  • Both parties agree to resolve disputes through mutual discussion first

Age & Legal Capacity

  • You confirm you are at least 18 years old or have parental consent
  • You confirm you have the legal right to enter into these terms
  • If a minor makes a purchase, parents/guardians are responsible
  • We may request proof of age for certain transactions

Governing Law & Jurisdiction

  • These Terms are governed by the laws of Pakistan
  • Any legal proceedings will be under Pakistani jurisdiction
  • Disputes shall be resolved according to Pakistan's e-commerce regulations
  • By using our website, you consent to Pakistani legal jurisdiction

Website Availability

  • We strive to maintain 24/7 website availability
  • We may perform maintenance or updates without notice
  • We are not liable for temporary website outages
  • In case of extended downtime, we'll update our status page
  • We may temporarily disable features to prevent fraud or abuse

Product Care & Maintenance

To ensure longevity of your jewelry:

  • Follow care instructions provided with each piece
  • Store jewelry in a dry, cool place away from moisture
  • Avoid exposing jewelry to harsh chemicals or extreme temperatures
  • Remove jewelry before swimming, bathing, or exercising
  • Artificial jewelry is not suitable for daily heavy use
  • Improper care may void warranty

Custom Design Requests

  • We accept custom design requests subject to feasibility
  • A design consultation and quotation will be provided
  • 50% advance payment required for custom orders
  • Custom designs have longer production timelines (15-30 days)
  • Cancellation of custom orders may result in forfeiture of advance payment

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Exchange Policy, and Refund Policy, constitute the entire agreement between you and Zewrat Ghar regarding the use of our website and purchase of products. If any provision is found invalid, the remaining provisions shall remain in effect.